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Telephony integration
Hi,
We are looking at developing an application using NetSuite telephony integration.
At this point in time we have configured the CTI URL (on the Telephony preferences tab) to run a script running on a server to initiate a call. When the user clicks on the telephone icon next to a customer contact the customer's phone number will be passed as a parameter on the URL (using the {phone} parameter) which is used by the server script to initiate a call.
We would like to extend some of this functionality so that we can pass additional parameters via the CTI URL. These parameters would be dynamic parameters which are extracted from the customer record - ideally we could pass any field on the customer record to the server script.
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