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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Redirection of Customer Replies to Cases
We currently use the case system to good effect.
However we are experiencing an issue where if a customer replies to an automated Netsuite email, for example an invoice the message attaches itself to the communication tab on the customer record.
With hundreds of customers it is quite difficult to monitor this and it can lead to an unsatisfactory customer experience.
Is there a way I can forward these messages to the case queue so that the support agents can handle them in the normal manner.
Also is this normal or is there some other configuration issue at play?
Thanks
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