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Intelligent Payment Automation, powered by BILL (aka Bill.com), lets you automate payments, manage vendor details, and bank account information within NetSuite.
The SuiteApp is available to organizations based in the U.S. with a valid U.S. address, or to global customers (except Canada, China, and Japan) with U.S. business subsidiaries. It only supports payments to vendors operating in the United States.
For more information, visit this thread.
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Redirection of Customer Replies to Cases
We currently use the case system to good effect.
However we are experiencing an issue where if a customer replies to an automated Netsuite email, for example an invoice the message attaches itself to the communication tab on the customer record.
With hundreds of customers it is quite difficult to monitor this and it can lead to an unsatisfactory customer experience.
Is there a way I can forward these messages to the case queue so that the support agents can handle them in the normal manner.
Also is this normal or is there some other configuration issue at play?
Thanks
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