Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
NetSuite Email Delivery & Average Handle Time
Good Morning All,
I have a couple of completely open questions on best practices in NetSuite:
Currently, we handle email for major retailer using the Advance Partner Center licensing scheme for email agents to access the application with. They have a dashboard with some simple "saved search" view for their queue. Email arrives in through the retailer's customer service email by way of forwarding them to a NetSuite inbound route and case profile.
- Is there any way to get NetSuite to automatically deliver emails to agents almost like a call center call queue? E.g. agent completes email, Agent is offered the next email in queue?
Tagged:
0