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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Introducing the new Support Dashboard!
To streamline case interactions and provide more personalized support, we have created the new Support Dashboard. This tool lets you capture key account information so it’s automatically available to Customer Support whenever you file a support case. Examples of information we would encourage you to provide in the Support Dashboard include: Business DescriptionAccount Information/SetupCustomizations / IntegrationsImportant Dates
With this information upfront, we hope to eliminate some of the repetitive questions being asked and make your support interactions smoother and more efficient. The Support Dashboard record is accessible to all users with access to the NetSuite Account center. For additional information on how to access the NetSuite Account Center, please refer to SuiteAnswers article ID 10038 “Accessing the NetSuite Account center”.
Regards,
@Robert Nedelkow-Oracle | NetSuite Support Community Administrator
In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them make the most out of their NetSuite journey. Click here for more details.