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June 10, 2026 | Question of the Week
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Our Customer uses NetSuite internally and needs access to our Customer Center what are the email/log

edited Jul 10, 2020 12:32PM in CRM 7 comments

Our Customer uses NetSuite internally and has is Employee company email address (joseph.zxxxx@company.com) and password set by his NetSuite Administrator.

He is also our Customer Contact and we have granted him access to our Customer Center using his Employee company email address (joseph.zxxxx@company.com) and our default password.

Our Customer Contact submits cases via email from his Employee company email address (joseph.zxxxx@company.com) and they are automatically assigned to the correct Customer.

Our Customer Contact has difficulty logging into our Customer Center to access his Company information (Transactions, cases, etc.)

We asked him to provide a different email address (

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