Discussions
Please be advised that our authorized Account Integration Service Provider for the NetSuite Bank Feeds SuiteApp will undergo approximately four hours planned outage. Standard maintenance will take place to perform a database upgrade.
The schedule of the planned outage is on Saturday, 7 December 2024, from 10:00 p.m. Pacific Time to 2:00 a.m. Pacific Time, Sunday, 8 December 2024.
During the maintenance window, all connections and import requests to your financial institutions in the United States and Canada through the Bank Feeds SuiteApp will be unavailable. If you try to connect a new U.S. or Canada financial institution to NetSuite or manually initiate an import request, you will receive an error message.
To view the most recent bank feeds maintenance schedule, see Bank Feeds SuiteApp Maintenance Schedule, SuiteAnswers ID 94347.
It’s that time of the year again! As we embrace the holiday cheer, we want to share an important announcement regarding our holiday schedule. Our dedicated team of NetSuite Support Gurus will be taking a short break to recharge during the holidays, from December 24, 2024, to January 1, 2025. We’ll be back in full swing, ready to assist you on January 2nd. During the break, feel free to explore the wealth of NetSuite resources on our platform.
As we celebrate the season's joys, we are incredibly grateful for your ongoing support and engagement. Have a fantastic holiday break, and let's gear up for an incredible 2025!
Work Calendar for Business Days in Support Managment
All that use Support Management, please review SUITEIDEAS Enhancement Request 450157 related to Case Management.
Title: Support Metrics - Incorporate work Calendar
Details indicate: The support metrics are a good start but I believe the metrics should be more precisely tailored. The enhancement I suggest is to also include a work calendar tied to a case profile to omit off hours, weekends and holidays by that case profile.
There are complex formulas that can be incorporated into some Saved Searches that can target routine Business Weeks. These formulas have to be repeated in each saved search.
I have used some of the solutions in SuiteAnswers to accomplish some of this through Formulas but repeating this in each variation of Case searches (and not yet completely available in Analytics) is cumbersome. Since holidays change each year, they require ongoing maintenance. Using a Work Calendar as the basis could alleviate this repetitive formula work around.