SuiteReferral Program
Advocate for NetSuite and Get Rewarded.

Discussions

Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
The suite has never been a more powerful idea than it is now. That’s why this year for SuiteWorld we’re saying SuiteUP!
SuiteWorld is the largest annual gathering of the NetSuite community. Join us in Las Vegas and virtually, October 16-19, 2023. See you there!
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.

Work Calendar for Business Days in Support Managment

edited Mar 8, 2023 9:47PM in CRM 5 comments

All that use Support Management, please review SUITEIDEAS Enhancement Request 450157 related to Case Management.

Title: Support Metrics - Incorporate work Calendar

Details indicate: The support metrics are a good start but I believe the metrics should be more precisely tailored. The enhancement I suggest is to also include a work calendar tied to a case profile to omit off hours, weekends and holidays by that case profile.

There are complex formulas that can be incorporated into some Saved Searches that can target routine Business Weeks. These formulas have to be repeated in each saved search.

I have used some of the solutions in SuiteAnswers to accomplish some of this through Formulas but repeating this in each variation of Case searches (and not yet completely available in Analytics) is cumbersome. Since holidays change each year, they require ongoing maintenance. Using a Work Calendar as the basis could alleviate this repetitive formula work around.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

This Week's Leaders

This Month's Leaders

All Time Leaders