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Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Reversing Customer Payments In A Closed Period
Is there a way to reverse a customer payment in a closed period? The scenario is customer disputes a charge, example credit card chargebacks and ach returns. If a customer disputes the charge, is there a preferred way to reverse the payment and reopen the invoice if we do not get the disputes till after we have already closed the period? Any help is appreciated. Thank you.
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