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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
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Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
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Socket Mobile Scanner isn't identifying the barcode with the item
I created an "additional upc" field on the custom tab of items since we have many items with more than one barcode. I then added it to SCIS Website Setup record in the Search Index and as a Field Set for Search.
This enabled the data in that new field to be searchable when I type in a scan code into Global Search and SCIS search.
However, our barcode scanners (Socket Mobile) aren’t working with this new field. I can see the scanner read the number correctly, but it can’t associate it with a product. It just says “The following barcodes were not found. Please re-scan or search for the items”. This exact error led me to SuiteAnswer 63935, and I followed it’s direction but the scanner was already configured the way it directed. And, of course, the scanners work with data that’s in the upc field; so I know they work, it's just something wrong with my custom field.