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New to NetSuite | Issue Customer Refund to Fully Paid Invoice

edited Mar 2, 2024 4:11AM in Order to Cash

A customer refund is a transaction that records a payment you make to a customer.


The customer wants to receive a refund for the invoice that has been paid in full.


  1. Open the Fully Paid Invoice record
  2. Click Credit to create a Credit Memo
  3. On the Credit Memo page populate necessary fields
  4. Go to Items tab
  5. Select Item:
    1. If an inventory item is selected, credit memo record will have a GL impact to inventories
    2. If a GL impact to inventories is NOT preferred, as an alternate solution, select the Other Charge for Sale item (Enhancement # 81003 - Customer would like the ability to create a credit memo but not have to associate it with an item, rather an amount, SuiteAnswers:

Katerina Winklerova

Basic Accounting/ OTC/PTP Guru

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