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NSC | The Sales Territory Was Not Triggered After Submitting the Online Customer Form

edited Feb 15, 2023 1:09AM in Account Administration


Scenario

The user assigned three rules in the Sales Territory. The setup was selected for Match All Rules, wherein all rules specified should be matched first before the Territory to be triggered, and now the Sales Territory was not triggered after submitting the Online Customer Form.


Solution

In Setup > Sales > Edit Sales Territory, Selecting the Match Any Rule will trigger the Sales Territory as long as one of the rules is satisfied.

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Michelle Jabanes | NetSuite Support Community Administrator

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