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How to Control Statements added to Dunning Letters email?
Hi,
We are using NetSuite's Dunning Letters module (Customer level).
We set up the module so statements with open transactions only will be added to the dunning email letters.
As you know, when a Customer has multiple currencies, he'll have a separate section for each currency in the same statement (when it is in the same subsidiary).
When a customer has multiple subsidiaries, a separate statement is added to the dunning email per each subsidiary.
As most of our customers have multiple subsidiaries AND currencies, but only one currency has a balance, we don't want our Customers to get statements with 0 balance nor statements with sections of currencies with 0 balance (sometimes the currency with the 0 balance is the first section in the statement and we’re afraid the customer won’t scroll down and miss the currency that has actual balance).