Upcoming Changes to Credit Memo Run in Billing Operations Feature

This notice applies to customers who use the Billing Operations feature.

Currently, when you perform a credit memo run, NetSuite uses the Default Receivables Account from the customer record to create credit memos. As a result, credit memos may use an A/R account that is different from the account you selected for the billing operation.

What is Changing?

As of September 7, 2023, you can specify a different A/R account for credit memo runs in billing operations.

On the Billing Operation and Billing Operation Schedule pages, under the Accounting field group, you can select a different A/R account on the