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Tax Item Set on the Multi Subsidiary Customer Does Not Populate Correctly on Sales Transactions

Scenario: The Tax Code that is being pulled on Sales transactions is based on the Customer's Shipping Address even though there is a Tax Item set on the Customer record. Tax configuration is as follows:

  • Advanced Taxes is enabled.
  • Enable Tax Lookup on Sales Transactions is marked.
  • Nexus is appropriately added to the Subsidiary record.
  • All Tax Control Accounts are active.
  • Tax Code Lists Include is set to Tax Groups and Tax Codes.
  • Customer is marked to be Taxable and has a Tax Item set. It is associated to multiple subsidiaries.
  • Item has a taxable schedule on the nexus of the transaction.

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