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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
New to NetSuite | Case subtab in Issue Record
The Cases subtab is missing when creating an Issue Record. According to SuiteAnswers ID: 11058 and 11059, the documentation specifies that a subtab will not be visible during the creation mode. This aligns with the standard behavior for Issue Record creation. The ability to attach the Issue to Case Records or include Cases in Issue Records becomes available only after the Issue Record has been created.
Here is an example of the Issue record in both Create Mode and View Mode.
Issue Record on Create Mode:
Issue Record on Edit Mode:
Note that you need to enable the Issue Management feature for the Issue Record to be available. You can browse related topics in SuiteAnswers and get some insights in our related threads below.
🌟Q4 2025 Community Choice Nominations: Recognize a member who made a difference in our community!
🏆️ Earn Community badges for Refer a Member | Answer Accepter | Content Creator
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Michelle Jabanes | NetSuite Support Community Administrator