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NetSuite Admin Tip | Change Customer Name on a Billed Sales Order Without Deleting the Invoice

edited May 8, 2024 9:04PM in NetSuite Admin Corner

At times, users may find themselves in situations where Sales Orders are saved with inaccurate information. This could result from selecting the wrong customer, adding items that shouldn't be included, or including incorrect tax details. While users can readily rectify such errors in the Sales Order before billing, it becomes significantly more challenging once the Sales Order has been billed and invoiced.

In order to change the Customer on a billed Sales Order, SuiteAnswers Article 35453 recommends deleting the associated Invoice. However, deleting records in NetSuite can be tricky due to concerns about data integrity and compliance. So, what other options can users try?

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