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Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
New to NetSuite | Missing Insert Solution in Support Cases
Some users may have noticed the "Insert Solution" option missing from their support case record or encountered a blank page when searching for solutions. This issue typically arises from a lack of a necessary permission. Let’s explore the specific permission that needs to be granted to enable the "Insert Solution" feature in NetSuite.
To resolve this issue, follow these steps to ensure that the appropriate permissions are granted. Check and Adjust Role Permissions:
- Navigate to Setup > Users/Roles > Manage Roles.
- Select the role assigned to the support reps who are experiencing the issue.
- In Permissions > Lists
- Add Knowledge Base
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🏆️ Earn Community badges for Refer a Member | Answer Accepter | Content Creator
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Michelle Jabanes | NetSuite Support Community Administrator0