Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Don't miss out on our Question of the Week! You only have until tomorrow, December 11, 2025, 2PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.

New to NetSuite | Order to Cash: Creating a Customer Payment

edited Aug 14, 2025 8:03PM in Order to Cash

A Customer Payment is a record of money received from a Customer in exchange for goods or services. It is recorded to reduce the outstanding balance on an Invoice or Account and reflects revenue earned by the business. Customer Payments can be made through various methods, such as Cash, Check, Credit Card, or Electronic Transfer.

Four ways to create Customer Payment

1. Transactions > Customers > Accept Customer Payments

2. Transactions > Customers > Accept Customer Payments > List > New Transaction

3. Customer record > Accept Payment button

4. Invoice > Accept Payment button

The minimum information you must enter on a Customer Payment is:

  • Custom Form – Allows user to select the type of transaction form to use

Judy Culanding | RPM | New to NetSuite

New to NetSuite.gif

Learn how to Refer a member | Earn the Answer Accepter Badge | Be the Content Creator of the Quarter | Vote for the content you want to see!

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders