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New to NetSuite | Order to Cash: Creating a Customer Deposit

edited Aug 19, 2025 5:52PM in Order to Cash

Record a Customer Deposit when a Customer makes an Advance Payment for an order or project. A Customer Deposit record tracks funds the Customer has paid until the goods or services are delivered.

These Payments are recorded in your General Ledger as a Liability until the goods or services are actually delivered and do not affect the Customer's Accounts Receivable balance.

There are three ways to record a customer deposit:

1. Transactions > Customers > Record Customer Deposits

2. Transactions > Customers > Record Customer Deposits > List > New Transaction

3. Sales Order record > Create Deposit button

The minimum information you must enter on a Customer Deposit is:

Judy Culanding | RPM | New to NetSuite

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