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New to NetSuite | Order to Cash: Creating a Credit Memo
A Credit Memo is a transaction that decreases the amount a Customer owes you.
You can use a Credit Memo to reverse a charge you billed to a Customer. For example, a Customer returns part of an order after you've issued an Invoice. Enter a credit memo to decrease the amount of this open Invoice.
A Credit Memo created from a Return Authorization has no impact on Inventory; however, a stand-alone Credit Memo does impact Inventory.
Ways to create Credit Memo:
1. Transactions > Customers > Issue Credit Memos
2. Transactions > Customers > Issue Credit Memos > List > New Transaction
3. Invoice record > Credit button
4. Return Authorization
Judy Culanding | RPM | New to NetSuite
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