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New to NetSuite | Order to Cash: Creating a Credit Memo

edited Aug 19, 2025 5:52PM in Order to Cash

A Credit Memo is a transaction that decreases the amount a Customer owes you.

You can use a Credit Memo to reverse a charge you billed to a Customer. For example, a Customer returns part of an order after you've issued an Invoice. Enter a credit memo to decrease the amount of this open Invoice.

A Credit Memo created from a Return Authorization has no impact on Inventory; however, a stand-alone Credit Memo does impact Inventory.

Ways to create Credit Memo:

1. Transactions > Customers > Issue Credit Memos

2. Transactions > Customers > Issue Credit Memos > List > New Transaction

3. Invoice record > Credit button

4. Return Authorization

Judy Culanding | RPM | New to NetSuite

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