New to NetSuite | Order to Cash: Creating a Standalone Return Authorization

A Return Authorization form, also known as a Return Materials Authorization (RMA), is a record of expected Customer Returns. This is a non-posting transaction.

To enable vendor return authorizations, go to Setup > Company > Enable Features. On the Transactions subtab, check the Return Authorizations checkbox.

Ways to create a Stand-alone Return Authorization

1. Transactions > Customers > Issue Returns Authorizations

2. Transactions > Customers > Issue Returns Authorizations > List > New Transaction

2 Types of Predefined Return Authorization Forms

These forms are customizable according to your company’s needs and/or specifications.

1. Standard Return Authorization – Credit
2. Standard Return Authorization – Cash

The minimum information you must enter on a Return Authorization is: