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New to NetSuite | Order to Cash: Creating a Standalone Return Authorization
A Return Authorization form, also known as a Return Materials Authorization (RMA), is a record of expected Customer Returns. This is a non-posting transaction.
To enable vendor return authorizations, go to Setup > Company > Enable Features. On the Transactions subtab, check the Return Authorizations checkbox.
Ways to create a Stand-alone Return Authorization
1. Transactions > Customers > Issue Returns Authorizations
2. Transactions > Customers > Issue Returns Authorizations > List > New Transaction
2 Types of Predefined Return Authorization Forms
These forms are customizable according to your company’s needs and/or specifications.
- Standard Return Authorization – Credit
- Standard Return Authorization – Cash
The minimum information you must enter on a Return Authorization is:
Judy Culanding | RPM | New to NetSuite
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