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New to NetSuite | Order to Cash: Creating a Refund
A Customer Refund is a transaction that records a payment you make to a Customer. This payment is generally in the form of currency or a printed Check.
A Cash Refund is a transaction that records the return of money to a Customer who immediately paid for goods or services using Cash, a Check or a Credit Card.
What can be refunded?
- Unapplied Credit Memo
- Unapplied Customer Deposit
- Unapplied Customer Payment
- Return Authorization
- Cash Sale
Refunding an Open Balance
1. Transactions > Customers > Issue Customer Refunds
2. Transactions > Customers > Issue Customer Refunds > List > New Transaction
Refunding an Authorized Return
1. Transactions > Customers > Refund Returns
Judy Culanding | RPM | New to NetSuite
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