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New to NetSuite | Case Management > Creating Case Statuses

in CRM (Customer Relationship Management)

In NetSuite, Case Statuses indicate a support case’s current stage and help teams track how close it is to resolution or closure. The Case Status field appears on Case records and can also be shown or hidden on online case forms, depending on your setup. This article introduces case statuses, explains how they can be customized to match your support workflow, and reviews the default statuses provided, including Not Started, In Progress, Escalated, Re-Opened, and Closed.  

To create a case status:  

  • Netsuite: Go to Setup > Support > Case Statuses > New.  
  • NetSuite Next: Click on the Explore Icon (Oracle Icon on the bottom right), and in the menu go to  

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