megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

New to NetSuite | Case Management > Creating Case Priorities

in CRM (Customer Relationship Management)

In NetSuite, case priorities define the level of urgency assigned to support cases and help teams determine which issues should be addressed first. The Case Priority field appears on case records and can be configured to align with your support team’s workflow. This feature allows you to create and customize priority levels, ensuring that cases are ranked appropriately based on their importance. By tailoring case priorities, support teams can better manage workloads, streamline response efforts, and focus on resolving the most critical issues efficiently. 

To create a case priority: 

  • Netsuite: Go to Setup > Support > Case Priorities > New. 
  • Netsuite Next

Alex Joves | Ask An Expert Live

Ask an Expert Live.gif

Ask An Expert Live (AAEL) – An interactive program where Top Contributors share NetSuite expertise, answer your questions, and connect directly with the community. Designed to be informative and engaging, AAEL strengthens collaboration within the NetSuite Support Community. Click here to know more.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 (Apr-Jun 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders