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New to NetSuite | Case Management > Creating Case Issues

in CRM (Customer Relationship Management)

In NetSuite, case issues define the type of problem or topic a support case is about, helping teams quickly understand and handle requests. These are entered in the Issue field on a case record and are different from items, which are the products or services you sell and choose to support. Case issues also differ from issue records in the Issue Management feature, as they represent general support topics, while issue records track specific product problems that may require engineering fixes.

To create a case issue:

  • NetSuite: Go to Setup > Support > Case Issues > New.
  • NetSuite Next: Click Explore (hamburger icon in the bottom left corner beside the home button)

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