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New to NetSuite | Unable to Approve Expense Reports Due to Missing Employee Email Address
Users may encounter an unexpected error when attempting to approve Expense Reports in NetSuite. This article explains a scenario where the approval process fails because required employee email addresses are missing, preventing a workflow from completing successfully.
Scenario
A user attempted to approve an Expense Report by marking the Accounting Approval checkbox however the following error message appears:
“An unexpected error has occurred.”
The Expense Reports should be successfully approved when the Accounting Approval button is clicked.
Troubleshooting
I. Verify the Active Workflow
- Open the Expense Report.
• NetSuite: Navigate to Transactions > Employees > Enter Expense Reports > List then click View/Edit
Jeanne Padilla | General Accounting and Asset Management
In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them make the most out of their NetSuite journey. Clickherefor more details.