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creating a case to check on a case?

edited Dec 4, 2019 2:08PM in General 2 comments

I just called to check on an existing case.  I supplied the rep with the case number.  When we had completed the support aspect of the call he said "Can you please wait while I give you the case number?"

"What case number, I called about an existing case, do you need to create a new case for this?"

"Yes, it is our policy to create a case for the inquiry"

"That makes no sense at all and is a waste of both of our time.  Sorry, goodbye"
[call ended]

NetSuite....?.... come on....

Steve Klett | Senior Developer
NetValue Technology

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