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Chargeback Limitations
This may not be NetSuite related in the strictest sense, but you all are so helpful and I can't find an answer anywhere else, so I thought I'd try...
Do any of your businesses place a limitation on how long the customer has to issue a non-compliance chargeback?
(This is not the same as limiting how long a vendor has to dispute a chargeback.)
For example, we often receive shortage chargebacks for shipments delivered 3-4 months prior. It hardly seems we should be responsible for missing product after the order has been sitting in the customer's warehouse for several months.
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