Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Knowledge Management Integration
We use a third party tool (InstaKB) to capture and share support related information both internally and with our customers and currently have no integration between InstaKB and NetSuite. We would like to put in place a system that will be accessible from the customer center (SSO) so customers can help themselves prior to opening support cases and also form within NetSuite so our support staff can use the same articles to assist customers who contact us and link them to cases.
What are other folks using for their Knowledge Management?
Thanks,
Ady Oren
NetSuite Administrator
HealthCo Information System
0