Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.

Charge Credit Card Box

edited Dec 6, 2019 2:33PM in General 4 comments

Hi, I have kind of an unusual problem that looks like it was supposed to get resolved in a previous release, but I'm not sure if it has.

We currently use a 3rd party platform for our eCommerce direct to consumer business.  We get our credit card info processed outside of NetSuite as well.  When the orders are imported into NetSuite, this is causing an issue.

Upon import, if a credit card was used, the payment type is populated by our connector to the type of credit card that was used (this helps our accounting team reconcile incoming payments from each of those sources).  However, we don't bring the actual credit card info over.  So, when a sales order goes to get billed, the "Charge Credit Card" box is defaulted to being checked, but it can't actually charge the card since no info was brought over.  If you manually un-check the box, everything processes fine, but this means each sales order has to get opened individually.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders