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Charge Credit Card Box
Hi, I have kind of an unusual problem that looks like it was supposed to get resolved in a previous release, but I'm not sure if it has.
We currently use a 3rd party platform for our eCommerce direct to consumer business. We get our credit card info processed outside of NetSuite as well. When the orders are imported into NetSuite, this is causing an issue.
Upon import, if a credit card was used, the payment type is populated by our connector to the type of credit card that was used (this helps our accounting team reconcile incoming payments from each of those sources). However, we don't bring the actual credit card info over. So, when a sales order goes to get billed, the "Charge Credit Card" box is defaulted to being checked, but it can't actually charge the card since no info was brought over. If you manually un-check the box, everything processes fine, but this means each sales order has to get opened individually.