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Customer Balance on the Financial Tab is Wrong

edited Dec 3, 2019 3:23PM in General 24 comments

Has anyone ran into the balance on a Customers record under the Financial to be wrong?
We have a customer that on the Financial tab under balance it states they owe money, BUT under the Current, 30,60,90 it shows all 0's.  Also under the transaction tab you can follow the flow, order, invoice, payment, deposit, all paid in full.  Again on the AR Aging their not shown, because the DON'T have a balance.
How do I get the "balance" field to reflect the correct amount?
Thanks
Carrie

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