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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Unexpected Error When Trying to Edit Shipping Item
Anyone else getting an "Unexpected Error" when trying to either edit or create a new shipping item? As luck would have it, we were offering free shipping on orders $50 or more that should have expired today. Now that we are getting this error, the free shipping offer is locked in place and cannot be removed :-(.
Case #940279 has been filed with no response yet. If anyone knows of a workaround, please share your find.
Sincerely,
Thomas J. Kingston, ME
Co-Founder & Owner
Spidertrax Inc.
www.spidertrax.com
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