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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Cannot make changes to Cases?

edited Dec 3, 2019 2:50PM in General 7 comments

Anyone else having issues making updates to cases?
No matter the user, role, or case form all attempts to update, or create cases within Netsuite are met with:

An unexpected error has occurred. Please click here to notify support and provide your contact information

.

Cases created via email are functioning, but we cannot edit or modify.

Our business is severely impacted!   :mad:

Support engaged...
Case ID:   1481583
Issue Number:  221139

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