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Can't Enter Time - Can't Reach Support!

edited Dec 13, 2019 11:45PM in General 6 comments

Gee -- a great NetSuite morning.  Here's my morning so far:

Trying to enter employee time, but every time I save the transaction, NetSuite rounds it to the full hour.  I can't enter any partial hours.  Seems to be a hitch in the weekend upgrade.

We were promised the free upgrade to silver support with the update to the 2007 version.  When I call support and enter my account number, I get cut off.  Appears the free upgrade never happened.

Left a message for my rep two hours ago -- he's still not in.

Finally got a switchboard operator -- she told me to try "

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