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UPS International

edited Nov 25, 2019 10:50AM in Accounting / ERP 2 comments

Yesterday we discovered that with shipping internationally with UPS Worldwide Saver, Worldwide Expedited and Worldwide Express the shipping costs were defaulting at a dimensional weight of 3lbs. for anything 1-3lbs. So as we entered in sales orders or customers ordered over the web, if they had items that were less than 3 lbs they were automatically quoted the 3lb weight.  When we called Netsuite support, we were told this was a UPS- API error and we had to get UPS to update the API.  After calling UPS, we received this message from UPS Automation

"In regards to the UPS/NetSuite issue we discussed today…

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