Wondering how other users handle a situation like this. We take in a projector, perform service on it (no charge to the customer), and the work is recorded as a service item so that we can report time against it.  When we go to ship it back to the customer, the item is no charge but we want to charge the freight. But because it is a service item, it has no weight, so there is no way to enter the freight and the actual charges.

As a work-around we can enter a bogus "inventory item" line, which allows us to enter the freight. But then that shows up as a separate line item on the invoice. And it requires the order entry dept to add 2 lines when they would normally enter 1.