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How to tell if UPS integration "worked"

edited Nov 25, 2019 10:44AM in Accounting / ERP 2 comments

Hi, everyone.

We've recently been looking at doing UPS integration with our account.  I have our UPS information entered into Netsuite, and I've even succesfully printed an order with an integrated shipping label.  The label printed, the item shipped and we have a tracking number, all automatically.  Awesome!

But there's something I'm not sure about.  The customer has a collect number on their account, which automatically populated into the SO and item fulfillment, and the shipping payment method is Collect.  However, when the label printed, it said that the payment method was P/P (which means Prepaid) which is not correct.  Now I'm not sure whether the shipping charges were charged to us, or whether they were correctly charged to the customer's collect account.  Does anyone know of a way of checking this?

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