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Serial Numbers Refusing to Un-commit

edited Nov 25, 2019 10:43AM in Accounting / ERP 6 comments

We are having a major issue I hope someone can help with. We have a sales order that has hundreds of items ordered on a Special Purchase Order, and due to several screw-ups with the order we wish to simply close it and start fresh.

The attached purchase order has already been received and billed, and those transactions are in closed periods, so we cannot alter them.

Have tried to fulfill the line so we could then close it, but if we specify any of the serial numbers for that item we get an error saying they are unavailable.

Have tried doing an inventory adjustment to take the items out of stock, but we get the same error.

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