Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Web Service login issues

edited Dec 2, 2019 3:06PM in SuiteCloud / Customization 9 comments

I am experiencing login/tiemout issues when using a webservice and wondered if anyone could shed some more light on the subject. I have read a number of posts regarding similar problems.

The specific error message I get is:

Your connection has timed out.  Please log in again

I get this message when I login:

_status = _service.login(_passport).status;

and sometimes when I execute a search:

SearchResult result = _service.search(supportCaseSearch);

My web service is polls records in NetSuite and logs in each time before it needs to execute and if it failes I retry and usually it re-logs in again succesfully. However on some ocassions it retrys a number of times and does not login at all. I then have to stop my web service programme and re-start it and it then logs in with no problem and then the cycle begins again - works for a while loggin in and then fails.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders