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Customer Service Reports Poor or is it me?

edited Dec 3, 2019 4:08PM in Search / Reporting 2 comments

Hi,

I am trying to create some decent customer service reports and the flexibility is poor. There are a very small selection as standard (not even a case activity by customer report!). The biggest bugbear I have is that I want o create a report with columns to show the case count by varous criteria with monthly totals. I can do this with many of the financial/sales reports thanks to the "column" filter. But this does not appear on any of the case activity reports or searches...

Am I missing something or is this a feature enhancemenet request..?

thanks,

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