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Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
NetSuite launches new wholesale distributions solution in Japan in January 2026!
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
NetSuite 2026.1 Release Notes - This document summarizes the changes to NetSuite between 2026.1 and the previous release.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Email Did Not Reach Customer or Employee CCs
We are new to NetSuite, so would like to know if this is a common problem.
One of our customer service employees responded to a support case through NetSuite and CCed me and another employee (we did not know she CCed us at the time). None of us, including the customer received the email. The only way we found out is because the customer called to say that they never received a response from us.
When we look at the log of messages, it says that the email was sent to the correct email address and we were CCed on the email. I don't think it is a situation with the email going to junk mail because we have received many other emails from this customer service rep sent through NetSuite.
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