Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Share Your SuiteWorld Experience & Earn a Special Badge!
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Email Did Not Reach Customer or Employee CCs
We are new to NetSuite, so would like to know if this is a common problem.
One of our customer service employees responded to a support case through NetSuite and CCed me and another employee (we did not know she CCed us at the time). None of us, including the customer received the email. The only way we found out is because the customer called to say that they never received a response from us.
When we look at the log of messages, it says that the email was sent to the correct email address and we were CCed on the email. I don't think it is a situation with the email going to junk mail because we have received many other emails from this customer service rep sent through NetSuite.
0