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Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397

customer pre-payments

edited Jan 11, 2008 3:56PM in Accounting / ERP 30 comments

this may be more of a general accounting question, but I need to know how to do it in netsuite just the same...

I accept prepayment from customers for services to be performed in the future.

In order to get them to pay for those advance services, I send them an invoice.

The problem is, if I mark that invoice as paid when I receive it to clear out the invoice, netsuite (or any accounting system) won't show it as "services" owed back to the customer.

So how do I receive funds into the customers account and make a credit memo at the same time?

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