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Workflow for canceling a fulfilment for an item we do not have in stock

edited Aug 11, 2008 7:49PM in Accounting / ERP 4 comments

We have found a problem in our work flow that only makes the problem worse...

I have the quantity on hand listed for each step.

[LIST=1]
[*]We get an order for an item Netsuite says we have in stock (QOH=1)
[*]We fulfill and bill this order (QOH=0)
[*]We go to ship the order and realize that the item is not in stock (Netsuite's inventory count was wrong)
[*]We delete the fulfillment to void the integrated UPS label (QOH =1)
[*]This same person does an inventory adjustment and assigns a task to another person to refund the customer (QOH=0)
[*]When we refund the cash sale (since the card was already charged) this adds one to inventory (QOH=1)

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