Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Removing parent/child relationships
How do you completely remove a parent/child relationship? We have a group of customers that for years have had the traditional p/c relationship. Now one of those customers have gone independent. We removed the parent name on their customer record and the customer no longer shows up as a sub-customer. It works fine for most purposes. The problem is when printing statements for the now-independent customer and the Parent group, the statement shows balances for each other. For instance, the independent customer (ABC) has no outstanding balance, while the XYZ Group has a $600 balance. ABC's statement has an outstanding
0