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Removing parent/child relationships
How do you completely remove a parent/child relationship? We have a group of customers that for years have had the traditional p/c relationship. Now one of those customers have gone independent. We removed the parent name on their customer record and the customer no longer shows up as a sub-customer. It works fine for most purposes. The problem is when printing statements for the now-independent customer and the Parent group, the statement shows balances for each other. For instance, the independent customer (ABC) has no outstanding balance, while the XYZ Group has a $600 balance. ABC's statement has an outstanding
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