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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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Best way to give a discount after billing
Hi All,
Occasionally we give a discount to customers after the Sales Order has been billed - eg if the product was wrongly described on the website or if it didn't arrive in time via Express Post.
I had previously instructed staff to raise a Cash Refund from the cash sale to give the discount - that was until I was informed that Cash Refunds do in fact effect inventory - doh!
Is there an easy way to give a discount/refund without effecting inventory and without going through the whole RA/Item Receipt/Credit Memo/Customer Refund process?
THanks!
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