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Items 'Stuck' as Committed to Billed Sales Order
Hi forums - got an odd one for you;
We have a warehouse and stock, and while we try to ship everything out of our warehouse, that doesn't always happen (as anyone with a warehouse can tell you). Consider a recent sales order where we had 9 on hand, and a customer orders 18. The sales order got approved with 'Commit Available Qty.' but we later decided to drop ship all 18 to the customer. The 9 committed never got un-committed and when the next order comes in, this time for 8, we can't ship because NS is showing that 9 are still committed.
Now here comes the real oddity: this week, the billed Sales Order shows 0 committed. The inventory item record shows all 9 on hand as being committed. The reallocate inventory screen shows everything on hand open and uncommitted, but when we go to reallocate, nothing happens. There's a defect for that at least (the second one, actually, 265495 was 'released' but did not address our issue, the current open defect is 266266.)