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Wrong Account Number Printing on Online Bill Pay

edited Dec 23, 2019 11:02PM in Accounting / ERP 4 comments

We have been using Netsuite's online bill pay for quite a while now. But now one, and only one, of our vendor's payments are being printed with the wrong account number. This is a vendor that we hold several account numbers for (insurance policies) and we have been having issues with the wrong policy number showing up on payments. I have double and triple checked the vendor record within Netsuite and the account number is correct (since 3/27/07), but on the check I sent 7/3/07 it had the wrong check number. Can a Netsuite employee tell me why this is happening??

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