Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
Handling a customer overpayment
We have a customer that has a large number of retail stores. Althougth they have centralized their accounting (we receive checks that inlcude payments for multiple stores) we do not have them set up in a parent-child relationship because the individual stores do not want to see statements and aging summaries that includes invoices from other stores.
The problem I currently have is that one store (let's call it store A) overpayed an invoice last month and now we have received a check that includes invoice payments from two other stores (B and C) and a deduction for the credit from the overpayment for Store A.
0