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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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Customer Refund (Sales Invoice is Paid in Full)
Hi all,
i would like to know if there a workaround/standard process in NetSuite, regarding this case:
there's a customer who refund the payment after a week of transaction, but the sales invoice is already paid in full. and our accounting don't want to edit the transaction since it was a week been passed. our frontdesk officer refund the payment. now, i'm looking for workaround/standard process for this kind of scenario.
any ideas and help is greatly appreciated.
Thanks,
Kelvin
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